Equity Value Blog

While most customer experience professionals track satisfaction scores and Net Promoter Scores, the smartest portfolio company leaders focus on a different metric entirely: Customer Effort Score..

Product teams are drowning in user data yet starving for genuine customer insight. Despite having detailed buyer personas plastered across office walls and comprehensive demographic profiles filling..

Product managers spend countless hours in heated roadmap debates, armed with competing frameworks that often produce wildly different results. RICE scores one feature as critical while MoSCoW..

Product managers know the frustration: you've shipped that long-awaited feature, celebrated the launch, and watched adoption metrics climb—only to discover customer satisfaction hasn't budged. The..

Your team just launched a brilliant new feature. The GTM messaging is polished, highlighting how your product is more "powerful," "efficient," and "streamlined." You launch the campaign, sit back,..

Change management in mid-market organizations presents unique challenges that traditional frameworks often fail to address. With failure rates reaching 60-70% for organizational change initiatives,..

The cursor blinks on the blank page. The pressure is on. You need to write product marketing copy that converts—a headline that hooks, a value proposition that resonates, a call-to-action that..

When Snickers discovered that their customers weren't just buying candy—they were "hiring" their product to solve hunger-induced irritability during busy workdays—their messaging shifted from..

In today's hyper-competitive marketplace, marketing teams face unprecedented pressure to demonstrate measurable business impact. Generic awareness campaigns and vanity metrics no longer satisfy..

McKinsey data reveals a stark reality: over 80% of companies fail when attempting to scale, even after finding product-market fit. This failure isn't due to a lack of ambition or funding. It stems..